How to Use Teltonika RMS

Getting Started with RMS in Five Steps

Setting up Teltonika RMS for the first time is straightforward. The following guide walks you through the complete process from creating your account to actively managing devices remotely.

1. 01

   Create Your RMS Account

   Visit account.rms.teltonika-networks.com and register for a free RMS account using your business email address. New accounts include a 30-day free trial, allowing you to explore the platform with your first devices before purchasing credits.

   Once registered, you can set up your company profile, add additional users with appropriate permission levels, and configure your notification preferences. RMS accounts support multiple users with role-based access control - from read-only monitoring users through to full administrators.

2. 02

   Enrol Your Teltonika Devices

   Enrolling a Teltonika device in RMS is done through the device's own web administration interface. Log into your router or gateway via its local IP address, navigate to Services and then find the RMS settings section. Enter your RMS account credentials (or use the device's unique RMS ID) and enable the RMS connection.

   The device will establish an outbound encrypted connection to the RMS cloud platform. Within a minute or two, the device will appear in your RMS dashboard as online. No firewall rules, port forwarding or public IP addresses are required - the connection is entirely outbound from the device.

   For large deployments, Teltonika provides bulk enrollment options and configuration templates that can be pre-applied to devices before they are shipped to site, allowing zero-touch provisioning.

3. 03

   Purchase and Apply RMS Credits

   Purchase the appropriate credits from RMS Credit Store. Credits are available as single units, annual packs (12 credits), 24-month packs, long-life packages (5 or 10 years), and enterprise bulk bundles. Once purchased, credits are added to your RMS account.

   To apply credits to a device, navigate to the device in your RMS dashboard, select the credit management option, and assign the number of credits you wish to apply. One credit activates the device for one month. Applying 12 credits activates it for 12 months.

4. 04

   Configure Monitoring and Alerts

   With devices enrolled and credited, set up your monitoring configuration. Navigate to the Alerts section within RMS and create rules that match your operational requirements. Common alert configurations include:

   • Alert when a device goes offline for more than 5 minutes
   • Alert when signal strength (RSRP) drops below -110 dBm
   • Alert when monthly data usage exceeds 80% of your data plan
   • Alert when device firmware is more than one version behind current

   Alerts are delivered by email to nominated addresses. Set different alerts for different device groups to route notifications to the most relevant team members.

5. 05

   Use Remote Access and Configuration Tools

   With monitoring in place, familiarise yourself with the remote management tools available in RMS. The key areas to explore are:

   • Remote configuration: Click on any device to view and modify its settings. Test a configuration change on one device before rolling it out to a group.
   • Firmware management: Review the firmware versions across your fleet and schedule an update cycle for devices running outdated software.
   • RMS Connect (Remote Access): Set up a remote access connection to your first device using SSH or HTTP(S). Use this to verify that secure remote access is working before you need it in a real troubleshooting scenario.
   • Network Map: Visit the Network Map view and confirm that your devices are appearing in the correct locations. Set up geographic groupings if you have devices at multiple sites.

Organising Your Fleet with Groups and Tags

As your device count grows, keeping the RMS dashboard manageable requires good organisation. Use RMS Groups to cluster devices by site, customer, project or any other logical category. Tags offer additional flexibility - a single device can have multiple tags (for example: "energy", "south-west", "high-priority") allowing you to filter the device list in multiple dimensions without moving devices between groups.

For managed service providers using RMS to manage devices on behalf of multiple end customers, the Company feature creates entirely separate organisational spaces within your account. Each company has its own device list, user access and notifications, while you maintain a top-level view across all companies from your MSP administrator account.

Using the RMS Mobile App

The Teltonika RMS mobile application (available for iOS and Android) gives you visibility of your fleet on the go. The app supports key monitoring functions, alert notifications and the ability to initiate remote access connections from your smartphone. It is particularly useful for field service engineers who need to check a device's status or make a quick configuration change while on site at a customer location.

RMS Configuration Best Practices

• Always create a configuration backup before making changes to a production device
• Use configuration templates to standardise settings across similar device types or sites - this dramatically reduces provisioning time and errors
• Set up device groups before you start assigning devices - organising devices into groups from the start is much easier than reorganising later
• Assign meaningful, consistent device names that include site identifier, device type and sequence number
• Configure at least one alert rule per device or group - at minimum an offline alert - before considering deployment live
• Add GPS coordinates to devices that do not have built-in GPS to ensure accurate network map display
• Periodically review the access history log in RMS Connect to confirm no unexpected remote access has occurred